Collection and Use of Personal Information

We collect the following personal information from each customer:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as username, account number, password

We also collect the following information from each customer:

  • Information about the business such as company name, company size, business type

As is true of most Web sites, automatically gathers information about the customer’s computer such as its IP address, browser type, referring/exit pages, and operating system.

We use this information to:

  • Fulfill orders
  • Send an order confirmation
  • Assess the needs of the business to determine suitable products
  • Send requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer customer accounts
  • Send catalogs
  • Send newsletters
  • Send marketing communications
  • Administer registered contests, sweepstakes and notifications
  • Respond to customer questions and concerns
  • Improve the Web Site and marketing efforts
  • Conduct research and analysis
  • Display content based upon customer interests
  • List customers in our member directory made available only to other members


Customers may choose to stop receiving DoorHub newsletters or marketing emails by following the unsubscribe instructions included in these emails or by sending an “unsubscribe” email to DoorHub enables customers to create a profile and share information such as messages, photos, and videos with other customers. Please note that DoorHub cannot control the actions of others.

Information Sharing

DoorHub will share customers’ personal information with third parties only in the ways that are described in this privacy statement. DoorHub never sell personal information to third parties. DoorHub may provide customer’s personal information to companies that offer services to help DoorHub with its business activities such as shipping orders or customer service. These companies are authorized to use customer’s personal information only as necessary to provide these services to DoorHub and its customers.

DoorHub may also disclose customer personal information:

  • As required by law such as to comply with a subpoena, or similar legal proceedings
  • When DoorHub believes in good faith that disclosure is necessary to protect its rights, protect customer safety or the safety of others, investigate fraud, or respond to a government request.
  • If DoorHub is involved in a merger, acquisition, or sale of all or a portion of its assets, customers will be notified via email and/or a prominent notice on of any change in ownership or uses of customer personal information, as well as any choices customers have regarding personal information.
  • To any other third party with customer prior consent to do so

Third Party E-Commerce Solutions Provider

DoorHub’s shopping cart is hosted by its e-commerce solutions provider. They host DoorHub’s ordering system and collect customer billing information directly for the purpose of processing orders. DoorHub does not store credit card information or use this information for any other purpose.


The security of personal information is important to DoorHub. DoorHub follows generally accepted industry standards to protect the personal information submitted to the Company, both during transmission and once it is received by DoorHub. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, DoorHub cannot guarantee its absolute security. All questions about security on should be sent to

DoorHub provides two means for customers to make a purchase on Customers can either use the order form and payment processor or a third-party payment option. If a customer uses DoorHub’s shopping cart, the transmission of sensitive information collected is encrypted using secure socket layer technology (SSL). When a customer uses a third-party payment option to pay for an order, its privacy statement and security practices will apply to the order. DoorHub encourages its customers to read the third-party privacy statement before providing any information.

Additional Policy Information

Correcting and Updating Personal Information

To review and update personal information to ensure it is accurate, contact DoorHub at

Notification of Privacy Statement Changes

DoorHub may update this privacy statement to reflect changes to its information practices. If DoorHub makes any material changes it will notify customers by email (sent to the e-mail address specified in customer accounts) or by means of a notice on this Site prior to the change becoming effective. DoorHub encourages customers to review this page periodically for the latest information on its privacy practices.