If the item/s ordered are defective or arrive damaged, customers must notify DoorHub within three (3) business days after receipt of material/s. DoorHub will send a replacement at its own expense once it has received and has inspected the defective or damaged item/s. Before returning the defective or damaged item/s to DoorHub, inform DoorHub about it either by email or by calling 770.284.1697 to acquire a Return Goods Authorization Number or RGA Number from.
In the event a customer must return an item due to lack of need, incorrect order or any other issue NOT related to defective, damaged or lost material, a 20% restocking fee is applied to all returned material/s. Customers may choose the replacement of an item or refund minus the restocking fee upon return of the item. However, the restocking fee is charged for tending the return material, repacking, and retain sellable condition. When returning items DoorHub requires customers to use the same carrier used when the order was delivered. Using a different carrier can result in the return being refused. DoorHub does not accept returns beyond the permissible return window of 30 days of receiving the items. DoorHub may apply restocking fee as per the guidelines explained below.
The buyer wants to return an item within the acceptable return window due to change of mind about the purchase
Yes
20% fee depending upon the brand and item condition.
The buyer wants to return items received yet in unopened condition
Yes
20% restocking fee, customer has to send the item back at own expense, no refund on shipping paid in the order, customer has to take decision of sending unopened item within 14 days.
The buyer refuses to accept the delivery due to visible transit damage or tampering
No restocking fee
items will be replaced free of cost upon reporting such incidence along with photograph of the parcel
The buyer receives defective / damaged item
No restocking fee
such parts will be replaced free of cost upon verification of the items
The buyer returns user-damaged material or used material
Returns of used and user-damaged materials are not accepted
The buyer receives different items than ordered
No restocking fee
items will be replaced free of cost upon reporting such incidence upon verification of the item
Custom Orders / Non stock items
Custom orders are non-returnable as well as non stock items ordered per customer’s request, sometimes we’re able to make an exception but restocking at that case is usually 75-80% (as for Assa Abloy brands)
Any other reason
Please contact Returns Department by sending an email to support@doorhub.com