DoorHub offer refunds as well as replacements depending upon customer choice. DoorHub does not refund shipping expenses. A 20% restock fee applies to all returned orders. Please contact the Returns Department by sending an email to support@doorhub.com for Return Merchandise Authorization number, Ship Back Address, and Restocking Fee.
You may select any of the following modes of refund and timelines:
Store Credit
Immediate after receipt, inspection, and approval of return material
Credit Card
3 to 5 business days after receipt, inspection, and approval of return material
The return process is simple. Simply send an email to support@doorhub.com informing DoorHub of the reason for returning the item/s together with the original order number. Include name, daytime telephone number, and email address. DoorHub will send an email authorizing the return including a RGA number for the item/s. All products must be unopened, packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the product. Pack the item/s carefully and write the RGA Number clearly on the package, and then send the item/s back to DoorHub via the address indicated in the RGA email.
Customer satisfaction is one of DoorHub’s foremost goals, which is why it only offers high quality products that have a high level of performance. If the products are not up to standards, are defective, or arrive damaged, DoorHub will gladly replace them or reimburse the cost of the product minus the shipping fees.